MVA Suporte N1
Your customer reports it on WhatsApp. The AI finds the cause.
MVA Suporte N1 merges repeated reports, investigates in the system and drafts the reply for someone on your team to approve.
Works in the WhatsApp groups your company already has with customers.
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Camila, Rodrigo, Marcos, você
MVA Suporte N1
resolvidoHow it works
- 1
The customer reports it in the group
Text, audio or a screenshot, in the WhatsApp group they already use with your company.
- 2
The agent triages it
Reads the message with the previous ones for context, tells bugs from questions, merges repeated reports and sends the suggestion to your team on Slack, with priority and confidence.
- 3
The team approves, it investigates
One click opens the Jira ticket with title, summary and screenshot. The agent looks for the cause in logs and code and drafts the reply; someone on the team reviews and sends it.
See MVA Suporte N1 working on your company's case
A free 30-minute demo with the people who build the agent.
Nothing goes out without your team
- A ticket is only opened after someone approves the suggestion
- The reply to the customer is reviewed and sent by someone on the team
- A dismissed report never becomes a ticket or comes back to the queue
How we start
For the first two weeks the agent only watches the groups, calibrating to how each customer writes, so small talk and your own team's replies do not become tickets.
Book a demoOther MVA agents
Need a custom system?
The same team that builds the agents develops systems, sets up the AWS platform and assesses technology before an investment.
See all consultingTell us what you need to solve
A free 30-minute call to understand the problem and tell you honestly whether MVA is the right fit.